Join us for an exclusive conversation with Kshitij Mulay, CIO of Sephora Asia, as he offers a candid, practitioner’s perspective on digital transformation, cutting through the hype to reveal what truly drives success. Drawing from real-world examples of both successes and setbacks, Kshitij will unpack the evolving role of technology and its interplay with people, processes, and culture.

This session will explore how mindset shapes adoption, how leadership navigates change, and why transformation is as much about human dynamics as it is about digital tools. Whether you’re leading a transformation or just beginning the journey, expect insights that are practical, honest, and refreshingly actionable.